Santa Rosa Mac Repair Experts  - Remote Support from the comfort of your office

Four Technicians In House - Cumulative 40 Years Apple Computer Repair Expertise

Apple Store Genius Bar technicians in Santa Rosa and Corte Madera, and the Best Buy Geek Squad in Santa Rosa often refer mac users to our Mac Certified Technicians for mac repair. The Apple store geniuses know we can often repair macs for much less than Apple charges, with the same result: a professionally repaired and expertly serviced iMac, Macbook Pro, Air, iPad or iPhone. Click to see reviews of MacAdvantage from other Mac Repair Techs

Apple Store Geniuses in Santa Rosa and Corte Madera often refer mac users to us for data back-up, data rescue, restoration and recovery, prior to having AppleCare warranty work done through the Apple Stores or prior to shipping into Apple.com for warranty repair.

The Apple Store technicians also know we offer many mac repair and Apple support services that the Apple Store genius bar does not, including data recovery, liquid damage repair, 3rd party software integration and support (such as Adobe Creative Suite, Microsoft Office, and Quickbooks), older “legacy” equipment support which includes all Apple computers and devices over five years old, and older Apple OS (operating system) support including Mountain Lion, El Capitan (and even older Mac OS 9 - which is still used in some older scientific research and educational applications!) MacAdvantage services and repairs all Apple operating systems and computers:

When data recovery is needed, Apple Store geniuses refer Santa Rosa customers to our top rated hardware and software specialists, because Apple Store genius techs don’t perform data recovery, or many of the other services we provide at MacAdvantage.  

If a MacBook has a wine, water, milk, tea, coke, soda or beer spill or liquid damage of any kind, Apple Store geniuses refer mac users to our talented liquid damage specialists because we can usually repair liquid damaged MacBooks at a fraction of what Apple charges for the same mac repair. Liquid damage voids the Apple Care Warranty,

and moisture sensors inside make even small spills evident. While Apple typically quotes

$750 - $1200 minimum, we can often fully restore water damaged MacBook Pros or Airs, and restore the data, for $350 or less, and preserve data - which Apple Stores do not include with the $750 - $1200 liquid damage repair.

Apple doesn’t support Macs over 5 years old. Considered “Vintage” equipment, these iMacs, MacBooks, G5 Towers, MacPro Towers are not repaired by Apple either, so again they refer to us for repair by Apple Certified Mac Technicians in our shop.

Often Apple Store geniuses recommend our Apple Certified Mac Technicians, simply because they know we can repair for a much lower price than the Apple Store, and with a faster turnaround.

The techs at the Genius Bar in the Apple Store in Santa Rosa aren’t trained in 3rd party software such as Microsoft Office for the Mac (including Word, Excel and Powerpoint) or in Adobe Creative Suite (including Photoshop, Illustrator, Acrobat Reader) or in ProTools, Final Cut Pro X, Logic or many other applications you rely on. With photographers and graphic artists on staff, we’re well-versed in the installation of 3rd party software, and common issues Apple users have with these applications.

To become an Apple Certified Mac Technician, mac techs go through Apple’s mac certification program.  “Apple Certified Macintosh Technician (ACMT) certification verifies the ability to perform basic troubleshooting and repair of both desktop and portable Macintosh systems” such as the iMac, MacBook Pro, MacBook Air, MacPro Tower, and Mac Mini. “ACMT certification exams emphasize identifying and resolving common Mac OS X 10 problems, and using Apple Service and Support products and practices to effectively repair Apple hardware.” The certification and exam also require

a comprehensive understanding of ESD - electrostatic discharge, and clear protocols in preventing ESD damage to Apple products and other sensitive electronic hardware, parts and components.

Being an Apple Certified Macintosh Technician does not automatically authorize a technician to work on Apple products. Most Apple Certified Mac Technicians will seek employment at an Apple Authorized Service Provider (AASP) or Apple Store to work in an Apple authorized repair facility.

At MacAdvantage, becoming an Apple Certified Mac Technician is just the first step in acquiring the knowledge and skill to do the high quality, detailed and extensive work we’re known for among mac users throughout Santa Rosa, Sonoma County and beyond.

At MacAdvantage, you receive the benefit of 40+ cumulative years of mac tech experience. With four technicians on staff, you aren’t relying on the capabilities of a lone tech with limited training and hands on experience working as a mac technician.

To become an expert at mac repair, our certified mac techs continue their professional development through intensive ongoing training via advanced mac repair classes and mentoring with our expert mac technicians.

Our technicians have an average of 15 years of mac repair experience as Apple Certified Mac Technicians in Santa Rosa, CA.

Shawn, formerly the service manager at MacNetworks in Santa Rosa, joined our Apple Certified Mac Technician team, when Gary and Tina closed Mac Networks after decades of being the only Apple Authorized Service Provider in Santa Rosa - long before the Santa Rosa Apple Store opened.  Shawn came to MacAdvantage with over 15 years experience as a certified mac technician and was highly respected by Mac users in Santa Rosa and throughout Sonoma County, CA. MacNetworks was the oldest Apple Authorized Service Provider in Santa Rosa until they closed in 2013.

Marissa has trained intensively for several years, both through Apple’s Certified Macintosh Technician program, and through advanced training via one on one mentoring with our expert Apple Certified Mac Technicians. She will be attending law school in the Fall.

Sklyer, Mac and Pc tech, and programmer, writes code allowing us to recover crucial customer data when other data recovery shops have been unsuccessful. Apple Store

Geniuses in Santa Rosa and Corte Madera often refer mac users to us for Data Back-up, Data rescue and recovery, prior to having AppleCare warranty work done through Apple

Skyler recently completed work on our temperature monitoring thermostat software, that provides superior temperature control to reduce overheating damage to macs.

Sutter, a recent graduate of Tech High, comes with an excellent aptitude for all things technical. MacAdvantage guests love his one on one tutorials and remote support. Sutter is patient, respectful and talented. He is particularly adept at communicating technically complex computer issues, in straightforward, layperson language, that some of our gusts who are new to Apple computers, iPads or iPhones, and some of our older generation guests, and self-proclaimed “technophobe” mac users - enjoy and appreciate.

Sutter’s father, Don Laird heads the computer department at SRJC, and has been a great resource to MacAdvantage, in spreading the word to the computer department staff and students about our Apple Technician Training program.

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